Outsourced back-office work in QuickBooks Online

Dull does the repetitive back-office work in your QuickBooks Online for you: entering supplier bills for you to approve and pay, creating and sending invoices, applying customer payments and following up on overdue invoices by email. AI does the entry, a person reviews every exception, and you pay a flat monthly fee, month to month, with about a week to go live.

It’s the work an accounts receivable clerk, accounts payable clerk or admin assistant would normally do in QuickBooks. You keep your books, your bookkeeper and your rules. We just keep the daily work moving.

What Dull does in QuickBooks Online

• Bills: we pull supplier invoices from your inbox or a shared folder, check them against your rules (vendor, amounts, duplicates, the account or job they belong to) and enter them as bills. They are then ready for you to approve and pay.
• Invoices: we create invoices from your job sheets, orders or schedules and send them the same day, using your templates and terms.
• Payments: we apply incoming customer payments to the right open invoices, so your receivables are accurate.
• Collections by email: we work your accounts receivable aging and send polite follow-ups on overdue invoices in your voice, on the schedule you set. Anything disputed comes back to you.
• Customer and vendor setup: new customers and suppliers added with the right details, terms and contacts.
• Cleanup: duplicate contacts, missing details and stray records tidied, so the next person to open QuickBooks finds it in order.

What Dull doesn’t do

Dull is not a bookkeeper, an accountant or a CPA firm. To be clear about where the line is:

• We don’t make payments or move money. Bills are entered for you to approve and pay.
• We don’t sign off reconciliations, close the month or prepare financial statements.
• We don’t file taxes or run payroll.
• We don’t make approval decisions, like credit limits, write-offs or refunds. Those wait for you.
• We don’t handle card numbers. In the pilot, follow-up with your customers is by email, not phone.

If you have a bookkeeper, this usually makes their job easier: the entries are done on time and every exception comes with a reason.

How access works

We start the way a new hire would, with our own user login. You decide what it can see.

Your QuickBooks plan	The access we ask for
Simple Start	Simple Start includes one billable user, so we’d agree on the safest way to give us access on the call.
Essentials and Plus	A standard user limited to customers and vendors, which covers sales, invoices, bills and contacts but can’t add, edit or delete accounts.
Advanced	A custom role with only the areas the work needs.

Sources: Intuit, user types and permissions in QuickBooks Online and custom roles in QuickBooks Online Advanced. User limits vary by plan (one billable user on Simple Start, three on Essentials, five on Plus, 25 on Advanced, per Intuit).

Because everything is entered under Dull’s own user, it shows up in QuickBooks’ audit log. When we stop working together, you remove the user and our access ends. More on how we handle logins and data.

How each record is handled

1. Extract: the details are pulled from what you already receive: emails, PDFs, scans, purchase orders and spreadsheets.
2. Validate: every record is checked against your rules: required fields, totals, duplicates, and your customer, vendor and product lists.
3. Enter: clean records go into QuickBooks Online.
4. Exceptions: anything unclear is set aside, reviewed by a person and sent to you with the reason and the question. Nothing is guessed.

Every Friday you get a short summary: records done, exceptions, and anything blocked or waiting on you. Why we use AI and a person together.

What it costs

The managed pilot is a flat monthly fee, month to month, with no contract. You get a fixed quote on a 15-minute call. It covers up to 300 standard records a month (a standard record is one document of one agreed type, like one bill or one invoice). See pricing.

Compare that with hiring. The U.S. Bureau of Labor Statistics puts the median pay for bookkeeping, accounting and auditing clerks at $50,670 a year (May 2025), before payroll taxes, benefits and the time it takes to recruit and train.

How to start

1. A 15-minute call. You tell us what’s piling up in QuickBooks.
2. You send about 20 examples of the work with the correct entries, plus your rules.
3. We run alongside your current process for a few days while you check our work.
4. We go live, usually about a week after the call.

Also using Xero somewhere in the business? See how Dull works in Xero.

Frequently asked questions

Is Dull a bookkeeper or an accountant?

No. Dull does the day-to-day entry and follow-up work in QuickBooks Online. Reconciliations sign-off, month-end close, tax filings and payroll stay with you or your bookkeeper or CPA.

Will Dull pay my bills or move money?

No. We enter supplier bills so they are ready for you to approve and pay. We never make payments or move money out of your accounts.

What QuickBooks access does Dull need?

One user login with only the permissions the work needs. On most plans that is a standard user limited to customers and vendors; on QuickBooks Online Advanced you can build a custom role. You can remove the login at any time.

Does Dull work with QuickBooks Desktop?

We work in QuickBooks Online. If you use QuickBooks Desktop, tell us on the call and we’ll say honestly whether we can do the work.

How much does it cost?

The managed pilot is a flat monthly fee, month to month, with no contract. You get a fixed quote on a 15-minute call. It covers up to 300 standard records a month, and a person reviews every exception.

Can my bookkeeper see what Dull did?

Yes. Everything is entered under Dull’s own QuickBooks user, so it shows in the audit log, and you get a summary every Friday of what was done and what is waiting on you.