Outsourced back-office work in Xero
Supplier bills, sales invoices, payment matching and overdue follow-up, inside your own Xero organization.
Dull does the repetitive back-office work in your Xero for you: entering supplier bills for you to approve and pay, creating and sending sales invoices, matching customer payments to open invoices and following up on overdue invoices by email. AI does the entry, a person reviews every exception, and you pay a flat monthly fee, month to month, with about a week to go live.
It covers the work a part-time AP clerk, AR clerk or admin assistant would do in Xero, without hiring one. Your accountant, your chart of accounts and your rules stay exactly as they are.
What Dull does in Xero
- Supplier bills: we pick up bills from your inbox, check them against your rules (supplier, amounts, duplicates, tracking categories) and enter them in Xero, ready for you to approve and pay.
- Sales invoices: we raise invoices from your job sheets, orders or schedules and send them the same day, using your branding themes and payment terms.
- Payment matching: we match incoming customer payments to the right open invoices, so your aged receivables are accurate.
- Collections by email: we work your aged receivables report and send polite reminders on overdue invoices in your voice. Disputes and payment plans come back to you.
- Contacts: new customers and suppliers set up with the right details, terms and contact people.
- Cleanup: duplicate contacts merged, missing details filled in and stray draft records sorted out.
What Dull doesn’t do
Dull is not an accountant, a bookkeeper or a tax agent. So:
- We don’t make payments or move money. Bills are entered for you to approve and pay.
- We don’t sign off bank reconciliations, close the month or prepare accounts.
- We don’t file sales tax or income tax returns, and we don’t run payroll.
- We don’t make approval decisions, like credit, write-offs or refunds.
- We don’t handle card numbers. In the pilot, follow-up with your customers is by email, not phone.
How access works in Xero
Dull gets its own Xero login, like a new team member, and you choose its role. Xero reworked its user roles in July 2026: Advisor became Administrator, Read Only became Viewer, and Invoice Only was split into four roles: Sales and purchases, Sales, Purchases, and Draft sales and purchases (Xero’s announcement).
| The work | The role we’d ask for |
|---|---|
| Sales invoices and AR follow-up | Sales |
| Supplier bills | Purchases |
| Both | Sales and purchases |
| You want to approve every entry yourself | Draft sales and purchases, tested with you on day one to confirm it fits |
We don’t ask for Administrator access. If a task needs a wider role, like payment matching on a bank feed, we explain why on the call and you decide. When we stop working together, you remove the user and our access ends. More on how we handle logins and data.
How each record is handled
- Extract: details are pulled from what you already receive: emails, PDFs, scans, purchase orders and spreadsheets.
- Validate: every record is checked against your rules: required fields, totals, duplicates, and your contact and item lists.
- Enter: clean records go into Xero.
- Exceptions: anything unclear is set aside, reviewed by a person and sent to you with the reason and the question. Nothing is guessed.
Every Friday you get a short summary: records done, exceptions, and anything waiting on you. Why we use AI and a person together.
What it costs
The managed pilot is a flat monthly fee, month to month, with no contract, quoted on a 15-minute call. It covers up to 300 standard records a month (a standard record is one document of one agreed type, like one bill or one invoice). See pricing.
For comparison, the U.S. Bureau of Labor Statistics puts the median pay for bookkeeping, accounting and auditing clerks at $50,670 a year (May 2025), before payroll taxes, benefits and the time spent hiring and training.
How to start
- A 15-minute call about what’s piling up in Xero.
- You send about 20 examples of the work with the correct entries, plus your rules.
- We run alongside your current process for a few days while you check our work.
- We go live, usually about a week after the call.
Using QuickBooks instead? See how Dull works in QuickBooks Online.
Frequently asked questions
No. Dull does the daily entry and follow-up work in Xero. Bank reconciliation sign-off, month-end, tax and payroll stay with you or your accountant or bookkeeper.
The narrowest role that covers the agreed work. For invoicing and bills that is usually one of Xero’s sales and purchases roles rather than Standard or Administrator. We agree the role with you on day one.
No. We enter bills so they are ready for you to approve and pay. We never make payments or move money out of your accounts.
Yes. Your accountant keeps their own access. Dull works under its own login, so it’s always clear who entered what.
The managed pilot is a flat monthly fee, month to month, with no contract. You get a fixed quote on a 15-minute call. It covers up to 300 standard records a month, and a person reviews every exception.
Usually about a week after a 15-minute call: a few days learning from your examples and rules, a few days running alongside your current process, then live.